Arventalis GPTWe are ready to help
Have a question about Arventalis GPT or your account? Our support team is ready to help. Reach out and we will get back to you as soon as we can.
What to expect once you reach out
Which channel to use
Email is best for anything with a document attached, such as identity checks, a withdrawal query or a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than in four written messages.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and the approximate date of what you are asking about are enough for us to locate your account. Never send a password, full card number or one-time code - no one on our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the standard queue.
Before you write in
Most questions already have an answer somewhere on this site, and checking first is usually quicker than waiting on a reply.
- Frequently asked questions - costs, withdrawals, verification and minimum deposit
- How it works - what happens after you register, step by step
- Pricing - what is free and where a cost can appear
Ways to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by voice | Support hours: Mon-Fri, 9:00 am - 6:00 pm |
| Abuse report - /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |